A new, federally-mandated national “Call Before You Dig” number, 811 was created to help protect you from unintentionally hitting underground utility lines while working on digging projects. website
Report a streetlamp outage
A notice to customers who use electrically operated
LIFE-SUPPORT EQUIPMENT
If any member of your household depends on electrically operated life-support equipment, please let us know by calling 1-800-662-3115. Jersey Central Power & Light (JCP&L) will send you a form that must be completed and signed by your physician every year to verify that you have lifesupport.
When we receive your completed form, we will add your name to our critical care list. The list will be used during a power outage to contact all critical care customers by telephone if the outage may affect their electric service for more than 24 hours.
In addition, the list will be provided to county and municipal Offices of Emergency Management.
There is no charge for this service. It’s also important that life-support customers have a contingency plan, such as a battery backup.
If you have any questions about our Critical Customer Care Program, or to sign up, please call 1-800-662-3115.
9045-NJWellWater-CriticalCare0319 (PDF)
Attention customers who rely on
ELECTRICALLY OPERATED PRIVATE WELLS FOR WATER
Does your home or business depend on an electrically operated private well for water? JCP&L maintains a list of customers with private wells. These customers are
contacted by telephone if a power outage is expected to affect their electric service for more than 24 hours – in which case, they’ll be advised of locations where water and ice are available. In addition, the list is provided to county and municipal Offices of Emergency Management.
There is no charge for this service. To join JCP&L’s Private Well Customer Service, please check here, complete the form on the back of this insert, and mail it along with your monthly bill payment.
If you no longer wish to participate in this service, or if you no longer have a private well, please complete the form (see link below), and mail it to us.
Customers who have previously signed up for this service are already on this list and do not need to contact us again.
Customers viewing this information online who want to participate in this service should print the form (see link below), complete the form and mail it to:
JCP&L Private Well Customer Service
PO BOX 367
Holmdel, NJ 07733-0367
Attention: Revenue Operations
NJWellWater-CriticalCare0319 (PDF)
With storm restoration efforts continuing, Jersey Central Power & Light (JCP&L) reminds customers that they need to be aware of individual outages to their homes that may require an electrician and inspection before service can be restored. The attached photo provides information that helps explain what equipment customers may need an electrician to address before restoration can be completed.
JCP&L Pole Attachment Permission procedure
Permission to attach to utility poles must be obtained before installing the following pole attachments:
- Holiday lighting and decorations
- Horizontal banners
- Vertical banners/flags
All attachments to utility poles must be pre-approved by BOTH Jersey Central Power & Light and Verizon prior to any installation. Attachments made without permission are illegal and the parties doing so are responsible for any damage to property or persons.
Anyone interested in hanging a banner must first receive permission from the municipality, and an insurance certificate and Letter of Indemnification are required prior to any attachments.
For more information, contact Robin R. Alston-Santiago at JCP&L, at (732) 212-4261.
FirstEnergy Utilities Urge Customers to ‘Hang Up, Don’t Pay Up’ When Suspected Scammers Call
Akron, Ohio – With utility scams on the rise, real customers of FirstEnergy (NYSE: FE) utilities are speaking out about their encounters with fraudsters in a mini documentary released today. The video, “Hang Up, Don’t Pay Up: When a Scammer Calls,” features two business owners contacted by phone scammers impersonating FirstEnergy electric company employees, and provides tips for avoiding scams.
The con artists claimed the businesses had unpaid electric bills and threatened to shut off power if an immediate payment was not made. In both cases, the scammer’s phone number was falsified so the caller ID appeared to be a legitimate call, complete with an automated voice menu that mimicked that of their electric company. This common scam is called “caller ID spoofing.”
These customer stories are merely a snapshot of the ever-growing list of scams targeting utility customers across the country. Last year, FirstEnergy’s utilities received 959 reports of scams from customers—more than twice the number of reports received in 2016. The actual number of scam attempts is even higher since most are only reported to law enforcement or go unreported.
“Scammers can be very convincing and often target those who are most vulnerable, like senior citizens or business owners who rely on electric service to run their business and make a living,” said Gary W. Grant, vice president of customer service for FirstEnergy Utilities. “We want others to hear directly from victims of attempted utility scams, in hopes they’ll learn how to spot a scam in the future. Most important, if you ever receive a call demanding immediate payment to your electric utility, hang up, don’t pay up.”
With warmer weather on its way this spring, both residential and business customers should also be on alert for door-to-door visits from scammers who demand immediate payment to avoid service disconnection. Although the scammers work year-round, they are most active in the winter and summer months, when people cannot go without heat or air conditioning.
The “Hang Up, Don’t Pay Up” video is featured on FirstEnergy’s award-winning Scam and Fraud Information website. This site describes some of the most widespread schemes targeting utility customers, and offers facts and safety reminders that can help customers avoid becoming a victim of these crimes. Customers are urged to keep the following tips in mind to help ensure the safety of their family, property and personal information:
• Customers with past-due accounts will receive a written notice of their account status, with instructions on how to avoid disconnection of service.
• While FirstEnergy representatives oftentimes make courtesy calls to customers to remind them about an outstanding balance, they would explain how a payment can be made using the established payment options. They will not demand payment over the phone or at a particular physical location.
• FirstEnergy field collectors – carrying company-issued photo identification – will offer customers with past-due accounts the opportunity to pay their bill in person before shutting them off. This does not apply to Pennsylvania customers.
• FirstEnergy does not accept prepaid debit cards or wire transfers as payment, and their representatives will not demand bank or credit card information over the phone.
• Customers who suspect a scam should hang up the phone/close the door, and call the local police then FirstEnergy. Never dial the phone number the scammers provide.
“We encourage customers to contact us directly using the phone number listed on our website and on their billing statement if they need to verify the status of their electric account or the confirm the identity of a FirstEnergy employee,” said Grant. “When in doubt, always give us a call.”
FirstEnergy is dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation’s largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company’s transmission subsidiaries operate more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions. Visit FirstEnergy online at www.firstenergycorp.com and follow FirstEnergy and its operating companies on Twitter @FirstEnergyCorp, @OhioEdison, @ToledoEdison, @IlluminatingCo, @W_Penn_Power, @Penn_Power, @Penelec, @Met_Ed, @JCP_L, @PotomacEdison, @MonPowerWV.
Mercer County’s innovative, new outreach center provides a wide range of information and services to the citizens of Mercer County, at one convenient location. With extended evening and weekend hours, access to public transportation and easy parking, the County Connection brings county government closer to you.