We want to make you aware of a long-running, nationwide utility scam that it is again being reported in New Jersey. The scam involves a caller posing as an electric company employee threatening to shut off power unless an immediate payment is made, using a pre-paid debit card such as a Green Dot card.
These pre-paid cards are available at convenience stores and drug stores, and customers can use them to pay bills or add money to online accounts. However, JCP&L does not endorse the use of Green Dot cards as a bill payment method.
If a customer receives a call from someone demanding payment of their electric bill by using a Green Dot card, they are being scammed and should report the crime to local authorities. Although our company representatives sometimes do call customers to remind them that a payment is past due, they explain how a payment can be made using one of the following established payment options:
Automated Phone Payment – 1-866-569-4770
Authorized Payment Location –
Any customer who has doubts about a call from someone claiming to be from JCP&L, especially one demanding immediate payment, should call JCP&L’s customer service number at 1-800-662-3115. For more information, visit www.firstenergycorp.com/paymentoptions.